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Report a bug

The fastest way to get a problem fixed is to report it from inside Radijo. The report carries your app version, device model and, if you allow it, the app's own log files — the things we would otherwise have to ask you for.

How do I send a report?

  1. Go to the Home tab and tap the radijo logo at the top five times quickly. The Debug Menu opens.
  2. Scroll to the bottom and choose Report a Problem.
Debug Menu with Report a Problem
  1. Pick the report type: Bug (something behaves wrongly), Crash (the app closed by itself) or Feedback (a suggestion).
  2. Describe what happened. Say what you did, what you expected and what you saw instead; up to 1000 characters. The description is optional, but a report without it is much harder to act on.
  3. Tick Include log files when the problem is about playback, connection, the car, or anything that happened without you touching the screen. It attaches the app's logs from the last 7 days; they contain station names, times and technical messages, never your personal data.
  4. Tap Submit Report.
Report a Problem: type, description, include log files, Submit

A confirmation appears at the bottom of the screen with the report's ID, such as br_6mrHlnHVV2E.

Report submitted successfully with its ID

What makes a report useful?

  • Do it right after it happened. The logs we get are most useful when the problem is still in them.
  • One problem per report. Two problems in one report tend to get one fixed.
  • Name the station if it matters — "Heart 90s stops after a minute" beats "a station stops".
  • Say where you were: in the app, on the lock screen, in the car (Android Auto or CarPlay), with headphones.
  • If the app crashed, open it again and send the report straight away with Crash and logs ticked — the previous run's log is still there.

Good to know

  • You can send several reports, but not back to back; if you see Please wait before submitting another report, give it a minute.
  • Reporting needs an internet connection. Without one the report cannot be sent; try again once you are online.
  • If you need to contact us outside the app, quote the report ID from the confirmation.

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